Customize Your Bracelet & Jewelry In Store

Customer Service and Jewelry Policies

Permanent Jewelry

Permanent jewelry is made for everyday wear, but no jewelry is indestructible. Just like an jewelry, chains can break due to undue strain and lifestyle factors. All permanent jewelry sales are final. Once a chain has been cut and welded to fit, it can't be refunded, exchanged, or replaced.

Breaks, loss, or damage from snagging, pulling, or normal wear aren't considered defects and do not qualify for a refund or replacement. If you are looking for insurance on your permanent jewelry, we encourage you to look for a jewelry insurance policy through your main insurance provider.

Note: If your weld fails within 24 hours of your appointment because of a verifiable welding issue, we'll consider a replacement on a case by case basis. Please contact us by email.

Golden Guarantee: Most repairs and rewelds are due to external lifestyle factors. When a chain breaks it is due to tension, tugs, and other external force applied to your jewelry chain. We understand life happens, and if a break does occur we are more than happy to reweld your chain for you at no cost. You are required to have the chain, as we will not replace, refund or exchange chains that have been lost by the user. We will also repair external company pieces for a small fee.

For Ready to Wear Jewelry

Shipping Policy

Thank you for choosing Golden Bond Jewelry. We're committed to getting your order to you as quickly as possible. Here's what to expect.

Processing Time

In-stock items ship within 5–7 business days of your order. Business days exclude weekends and holidays.

Custom Orders

Custom pieces take additional time to create. We'll share your specific timeline at the time of purchase.

Tracking

Once your order ships, you'll receive an email confirmation with tracking details.

Delays

High order volume, holidays, or unforeseen circumstances can occasionally cause delays. If your order is delayed, we'll let you know as soon as possible.